Manage Users

Usernames

A username can be any alphanumeric string that is four or more characters long. Usernames must be unique across all ObservePoint users in your account.

Creating Users

To create a new user, you must have administration privileges.

  1. Click on the grid icon and choose "Account Users".
  2. Click "New User" in the upper right corner of the screen.
  3. Enter the following fields and click "Continue" to go to the next section of the form:
    • First Name/Last Name (required)
    • Enter the user's first and last names.
    • Username (required)
    • Create a unique username that is at least four characters long.
    • Email (required)
    • Enter the user's email. This is used for recovering the password.
    • User Time Zone (required)
    • Select a time zone from the drop-down list. The time zone is used to display the run time of the audits and converts it to the user's time zone.
    • User Type (required)
    • After clicking "Continue," choose a role for the user. Standard users have full rights to create, run, edit, view, and export any audit or user journey inside the shared folder. Read-Only users can only view and export reports within the folders that are shared with them. All accounts have an admin user who can control all the settings for the account and add new users. ObservePoint creates the admin user.
    • Folder Sharing (optional)
    • Click on each folder that the new user should have access to. Users do not need to be assigned to a folder, but they will be very limited in what they can do and will not be able to see any audits or folders.

Passwords

A password will be sent to the user's email address. The user will need to login the first time and change the password by clicking into their user profile and choosing to change it. The current password must be typed in before it can be changed. A password must be secure because of the sensitive nature of the data collected by ObservePoint. Best practice is to use three or more unrelated words without spaces that includes non-alphabetic characters. A password should be easy for you to remember and difficult for a computer to guess. Minimum length for a standard password is 6 characters. Both usernames and passwords are case sensitive.

Strong Passwords

If strong passwords are enabled on your account, an administrator can choose require them for all users. When creating a strong password, the criteria are listed and checked off on the screen as the user types the new password. Strong passwords are subject to the following:

  • Password expiration: 30 days
  • Time before an old password can be reused: 12 months
  • Minimum length: 8 characters
  • Must contain at least:
    • 1 lowercase letter
    • 1 uppercase letter
    • 1 number or special character: +-.,!@#$%^&*();\/|<>"'

Deleting Users

If you cannot delete a user, it is likely because that user is an Account Admin. To remove these users, contact our support team through the help widget in the bottom right corner or by emailing support@observepoint.com and we can delete the user for you.

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