Downloading & Uploading HAR Files (Mobile)

Overview

HAR files, short for HTTP Archive, track the history of information passed between the website and the browser. These fairly large files contain a vault of useful information including the network requests fired from all of the events fired (page load, click, scroll, etc.) during a session.

Note: This feature might not be available to you currently. If so, reach out to your Consultant or our support team support@observepoint.com if you want to request access.

Downloading a HAR File

To generate a HAR file on a mobile device and download it, you'll need to use Charles Proxy. Here is a 7 minute youtube video walking through the configuration of Charles Proxy for both web and mobile.

With Charles configured and the proxy set up on your mobile device, you can start to interact with any app and see the network traffic record. Once you have completed a session, you'll want to save the HAR file.

To save it, right click any network request in the left side-bar and select Export Session.Then, change the format to HTTP Archive (.har) and click Save.

Note: If you want to see how this is done for the web (on your desktop), click here.

Uploading a HAR File

In LiveConnect, users can upload HAR files and later process rules to check for tags and variables they expect to fire.

  1. Open LiveConnect.
  2. Pick a device that has been previously added (add a new one if you haven't yet).
  3. Click Upload HAR.
  4. Add a HAR name and choose the file(s) or drag them into the box, then click Upload.
  5. Once the HAR file upload is complete, click Done.
    Note: The report won't be available until you receive the email notifying you that processing is complete.
  6. Either click the link in the email or find the Journey Report in LiveConnect.
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