Auto Paused Audits and Journeys

Unused audits and broken web journeys are automatically paused to help keep your account clean and efficient. Paused audits and journeys retain all the historical data just as any other audit or journey but they stop collecting new data.

Auto Paused Audits

Audits are paused only when the following two conditions are met:

  • They have not been accessed or edited during the timeframe below
  • They do not have custom rules applied to them.

Audits will never pause automatically if the report is accessed or the audit is edited within these timeframes:

Audit Frequency Auto Paused After
Daily 6 weeks
Weekly 3 months
Bi-weekly 4 months
Monthly 5 months
Quarterly 6 months
Semi-annually 12 months
Annually 24 months

To restart a paused audit, change the frequency field in the edit screen and save the changes.

One and Out Audits

These are unsuccessful audits that stalled after the first page.

Audit Frequency Auto Paused After
Any 5 Runs

Auto Paused Web Journeys

Web journeys automatically pause when they have many runs with action errors that have not been fixed. To restart a paused journey, change the Frequency field in the edit screen and save the changes.

The journeys pause according to the following criteria:

Journey Frequency Auto Pause Consecutive
Runs With Errors
Fifteen minutes 1200 runs
One hour 300 runs
Six hours 56 runs
Twelve hours 28 runs
Daily 14 runs
Weekly 12 runs
Bi-weekly 12 runs
Monthly 6 runs

For web journeys, best practice is to apply rules to them so that you always get alerted when a journey has an error. 

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