This document will cover the most frequently asked questions about Alerts.
- What are Alerts in ObservePoint?
- Alerts allow you to build powerful customized notifications surrounding core metrics in the ObservePoint.
- Why should I use Alerts?
- There is a lot of information that ObservePoint gathers in a single Audit, to take full advantage of this data, you should set up Alerts. They can be applied to a single or multiple Audits and even show you if it would have been triggered on runs before the Alert was created.
- How do I set up an Alert?
- Alerts can be created in two different ways. Click on Standards, and select Alerts. This will take you to the Alerts Library; click on Create Alert in the top-right corner of the page. The second way to create Alerts is to click into an Audit Report, and you can create custom Alerts for any report widgets with a bell icon.
- What do the different Alert bell states represent?
- There are two different types of bell states. There is a bell with a plus icon, this will appear as you hover over any field in the Audit reports. It allows you to create a custom Alert for the field that you clicked on.
- The second type of bell state is a bell with a checkmark; this will appear after you have created and subscribed to an Alert. You can still click on this icon to edit the Alert.
- When will I be notified of a triggered Alert?
- Alerts are triggered after the completion of an Audit, and they are sent to the email that is subscribed to that Alert.
- How are Alerts different from a tag and variable rule?
- Tag and variable rules are custom logic to define standards around your analytics technologies. Alerts are thresholds that you set on report metrics. e.g., how many rules failed in an Audit run.
- How do I reduce the frequency of the alerts I am getting?
- When creating an Alert, you can preview how it would have triggered on the previous Audit runs that it is assigned to. You will be able to gauge an appropriate threshold for that Alert.
- You can specify if an Alert will trigger on each Audit run or once when the Alert is newly triggered.
- How can alerts be delivered? (Is it email? Slack and/or Teams? Webhooks?)
- Alert notifications are delivered via email. You can also use a Slack or Microsoft Teams email to receive notifications in a channel.
- Is there a way to sanity check if custom thresholds are appropriate/never reached/would cause excessive noise?
- Step 4 of Alert creation gives you a preview of how the alert will trigger in previous runs. You can set the threshold accordingly by changing that metric.