Script Services is a professional services team of ObservePoint experts that can be tasked with monitoring, fixing, and creating Web Journeys, in addition to some other tasks.
Due to the dynamic nature of web pages, it is not uncommon for actions in Web Journeys to fail. To alleviate the burden of maintenance, you may request monitoring and fixes to your journey scripts from our Script Services team. All contracts include 1-2 Web Journeys that can be monitored and 5-10 Web Journey fixes (per year). For additional cost, Script Services can be included in your contract and the volume of services can be expanded.
Note: The number of fixes and monitored journeys are displayed in the interface as you use them. To increase the number of monitors and fixes you have, contact your Customer Success rep or Account Executive.
Below is a list of ways to leverage and communicate with our Script Services team. For any request corrections, questions, or follow up, you can email firstname.lastname@example.org.
The option for the Script Services team to monitor your journey is available in the Web Journey edit screen.
Once this option is selected, the Script Services team is notified to monitor this Web Journey for any action failures that occur and fixes them within 48 hours.
Note: The Script Services team does not attend to rule failures, unless requested by the Customer Success
Please use Action Labels to document each step of your Web Journey, so that the Script Services team can understand the expected result. Otherwise it may slow down their process and require more context and cause delays.
If a Web Journey contains an action failure, a Fix Journey button is available. This will submit a one-time request to our Script Services to troubleshoot any action failures that took place. Those fixes will occur within 48 hours.
Note: Submitting a significant number of requests at once may cause delays beyond the 48 period.
After selecting Fix Journey, a modal appears and displays the amount of Web Journey fixes your account has remaining and asks you to confirm your request.