ObservePoint Whitelisting and Proxy List

Whitelisting and Proxies

The ObservePoint data collection servers use multiple IP addresses to access your website or mobile app. Your IT department and Analytics administrators need to know these IP addresses for firewall and analytics whitelisting.

Firewall Whitelisting

For security purposes, the ObservePoint IP addresses should be whitelisted to prevent a firewall from blocking traffic detected from the ObservePoint servers. ObservePoint can hit your website with dozens of page requests per minute as you run Audits and Journeys, which can sometimes appear to your security devices as a malicious attack.

To prevent your firewall from rejecting traffic from the ObservePoint servers, have your Security teams whitelist all the IP addresses from the table below.

Note: If firewall whitelisting is not an option, review these other methods with your Security teams to ensure ObservePoint can securely access your web properties.

Exclude ObservePoint Traffic from Analytics

It is a best practice to exclude ObservePoint traffic from inflating your analytics reports. To do so, EXCLUDE all IP addresses listed below in your analytics administration console.

Note: See Exclude by IP Address for Adobe Analytics or Exclude Internal Traffic for Google Analytics.

Audit & Journey IP Addresses & Proxy Locations

The following chart shows each of the IP addresses used by ObservePoint's Audits & Journeys. Reference this list when whitelisting. The proxies will be used for geo-location testing.

These IP Addresses are also available in a downloadable CSV file.

Note: For HTTPS pages, ObservePoint will automatically allow access to the browsers location when prompted.

AppAssurance Proxies

All AppAssurance functionality is hosted in a different data center from WebAssurance. If you have any security restrictions on your APIs or Backend, best practice is to whitelist the following IP Addresses on your servers so that the app can send back data to your servers. 

Also, to ensure, the test traffic is not adding unnecessary noise to your Analytics data, best practice is to whitelist these addresses in your Analytics tool as well.

Important Notice: Other IP Addresses for App Journeys

The following IP addresses are also used by our servers when interacting with your apps in AppAssurance. You must whitelist these servers regardless of the country you expect to be testing in. 

LiveConnect Proxy

If you use LiveConnect, your firewall must allow access to the LiveConnect IP address:

13.57.103.60. 

This may have already been set up if you have configured all the AppAssurance proxies above.

ObservePoint User Agents

You may optionally whitelist our Audit & Journey user agents.