Allow & Exclude ObservePoint Traffic

Overview

To get the best results with ObservePoint, you need to ensure that your website doesn't block ObservePoint traffic. To make this easy for you, ObservePoint uses static IP addresses to access your website.

What to do

Your IT department and analytics administrators need to know these IP addresses to:

1. Explicitly allow ObservePoint traffic to your website

If ObservePoint traffic is blocked from accessing your website (or portions of your website), you will get incomplete results and errors in your ObservePoint audits and journeys.

The most common technologies that block automated traffic like ObservePoint are content distribution networks, web application firewalls, and bot prevention systems. Examples include Akamai, CloudFlare, and AWS.

If you are using Akamai as your content distribution network, you could experience blocked traffic on ObservePoint IP addresses. The solution is to inform Akamai they need to whitelist OP addresses in their configurations.

The same should be done with the IP addresses below to any technology that could block traffic from ObservePoint.

2. Prevent ObservePoint traffic from inflating your web analytics

If your analytics system counts ObservePoint traffic, your analytics metrics will be inflated because each ObservePoint audit and journey will be counted as a visitor to your site.

The following guides describe how to exclude ObservePoint IP addresses for popular analytics vendors:

IP Addresses

ObservePoint's IP addresses for audits and journeys are in the table below.

These IP addresses are static and will not change without notice.

IP Address Location Status
35.161.29.125 USA, Oregon Active
35.80.146.28 USA, Oregon Active
44.236.49.34 USA, Oregon Active
44.241.27.217 USA, Oregon Active
52.12.141.28 USA, Oregon Active
54.241.3.7 USA, California Active
54.215.6.50 USA, California Active
54.235.253.73 USA, Virginia Active
54.83.59.214 USA, Virginia Active
52.65.182.248 Australia, Sydney Active
54.79.15.183 Australia, Sydney Active
15.185.57.68 Bahrain, Manama Active
157.241.42.229 Bahrain, Manama Active
54.233.189.245 Brazil, São Paulo Active
54.233.210.11 Brazil, São Paulo Active
15.222.131.206 Canada, Montreal Active
52.60.121.52 Canada, Montreal Active
35.180.220.29 France, Paris Active
15.236.248.245 France, Paris Active
35.157.253.184 Germany, Frankfurt Active
35.159.7.189 Germany, Frankfurt Active
54.246.83.204 Ireland, Dublin Active
79.125.118.108 Ireland, Dublin Active
15.160.84.44 Italy, Milan Active
15.161.218.194 Italy, Milan Active
54.248.228.95 Japan, Tokyo Active
54.250.119.103 Japan, Tokyo Active
3.36.203.19 Korea, Seoul Active
3.37.11.36 Korea, Seoul Active
13.228.165.163 Singapore Active
13.228.165.59 Singapore Active
13.246.212.5 South Africa, Cape Town Active
13.245.215.220 South Africa, Cape Town Active
18.100.207.253 Spain, Aragón Active
18.100.219.173 Spain, Aragón Active
16.63.141.189 Switzerland, Zurich Active - NEW Jan 19, 2024
16.63.130.2 Switzerland, Zurich Active - NEW Jan 19, 2024
3.28.139.193 UAE, Abu Dhabi Active
3.28.233.214 UAE, Abu Dhabi Active
35.176.213.160 UK, London Active
35.176.42.87 UK, London Active

Download ObservePoint IP Addresses

Note: In any location region, ObservePoint traffic originates from all the listed IP addresses, even for a single audit or journey.

LiveConnect

If you use LiveConnect, you must allow access to the LiveConnect IP address:

IP Address Location
13.57.103.60 USA, Oregon

ObservePoint User Agents

You may use ObservePoint user agents to identify ObservePoint traffic. Unlike IP addresses, user agents change regularly as ObservePoint updates browser technology to match real world usage.

Tip: Most ObservePoint user agents contain the name "ObservePoint".

User Agent Name User Agent
Chrome - Android Mobile Mozilla/5.0 (Linux; Android 10) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36 ObservePoint
Chrome - Android Tablet Mozilla/5.0 (Linux; Android 10) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36 ObservePoint
Chrome - Linux Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 ObservePoint
Chrome - Linux (Non-ObservePoint) Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36
Chrome - Mac Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 ObservePoint
Chrome - MacOS (Non-ObservePoint) Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36
Chrome - Windows 10 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 ObservePoint
Chrome - Windows 11 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 ObservePoint
Chrome - Windows 11 (Non-ObservePoint) Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36
Chrome - Windows 7 Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 ObservePoint
Chrome - iOS Mobile Mozilla/5.0 (iPhone; CPU iPhone OS 16_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/119.0.6045.105 Mobile/15E148 Safari/604.1
Chrome - iOS Tablet Mozilla/5.0 (iPad; CPU OS 16_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/119.0.6045.105 Mobile/15E148 Safari/604.1 ObservePoint
Edge - Windows 10 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 Edg/119.0.0.0 ObservePoint
Edge - Windows 11 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 Edg/119.0.0.0 ObservePoint
Firefox - Android Mobile Mozilla/5.0 (Android 10; Mobile; rv:109.0) Gecko/68.0 Firefox/119.0 ObservePoint
Firefox - Android Tablet Mozilla/5.0 (Android 10; Mobile; rv:109.0) Gecko/68.0 Firefox/119.0 ObservePoint
Firefox - Linux Mozilla/5.0 (X11; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/119.0 ObservePoint
Firefox - Mac Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:109.0) Gecko/20100101 Firefox/119.0 ObservePoint
Firefox - Windows 10 Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/119.0 ObservePoint
Firefox - Windows 11 Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/119.0 ObservePoint
Firefox - Windows 7 Mozilla/5.0 (Windows NT 6.1; WOW64; rv:109.0) Gecko/20100101 Firefox/119.0 ObservePoint
Firefox - iOS Mobile Mozilla/5.0 (iPhone; CPU iPhone OS 16_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) FxiOS/119.0 Mobile/15E148 Safari/605.1.15 ObservePoint
Firefox - iOS Tablet Mozilla/5.0 (iPad; CPU iPhone OS 16_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) FxiOS/115.0 Mobile/15E148 Safari/605.1.15 ObservePoint
IE - Windows 10 Mozilla/5.0 (Windows NT 10.0; Trident/7.0; rv:11.0) like Gecko ObservePoint
IE - Windows 7 Mozilla/5.0 (Windows NT 6.1; Trident/7.0; rv:11.0) like Gecko ObservePoint
Safari - Mac Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.1 Safari/605.1.15 ObservePoint
Safari - iOS Mobile Mozilla/5.0 (iPhone; CPU iPhone OS 16_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.1 Mobile/15E148 Safari/605.1.15 ObservePoint
Safari - iOS Tablet Mozilla/5.0 (iPad; CPU iPhone OS 16_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.1 Mobile/15E148 Safari/605.1.15 ObservePoint

Download ObservePoint Active User Agent List

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