Overview
To get the best results with ObservePoint, you need to ensure that your website doesn't block ObservePoint traffic. To make this easy for you, ObservePoint uses static IP addresses to access your website.
What to do
Your IT department and analytics administrators need to know ObservePoint's static IP addresses to:
1. Explicitly allow ObservePoint traffic to your website
If ObservePoint traffic is blocked from accessing your website, you will get incomplete results and errors in your ObservePoint Audits and journeys.
The most common technologies that block automated traffic like ObservePoint are content distribution networks, web application firewalls, and bot prevention systems. Examples include Akamai, CloudFlare, and AWS.
For example, if your website uses Akamai, ObservePoint scans may be blocked by Akamai's bot prevention or rate limiting features. The solution is to configure Akamai to allow traffic from ObservePoint's static IP addresses below.
It would be impossible to list every technology and vendor that could potentially block ObservePoint from accessing your website. But in all cases, the solution is the same: configure the technology to allow traffic from the list of static IP address below.
2. Prevent ObservePoint traffic from inflating your web analytics
If your analytics system counts ObservePoint traffic, your analytics metrics will be inflated because each ObservePoint Audit and journey will be counted as a visitor to your site.
The following guides describe how to exclude ObservePoint IP addresses for popular analytics vendors:
IP Addresses
ObservePoint's IP addresses for Audits and journeys are in the table below.
These IP addresses are static and will not change without notice.
IP Address | Location | Status |
35.161.29.125 | 🇺🇸 USA, Oregon | Active |
35.80.146.28 | 🇺🇸 USA, Oregon | Active |
44.236.49.34 | 🇺🇸 USA, Oregon | Active |
44.241.27.217 | 🇺🇸 USA, Oregon | Active |
52.12.141.28 | 🇺🇸 USA, Oregon | Active |
54.241.3.7 | 🇺🇸 USA, California | Active |
54.215.6.50 | 🇺🇸 USA, California | Active |
54.235.253.73 | 🇺🇸 USA, Virginia | Active |
54.83.59.214 | 🇺🇸 USA, Virginia | Active |
52.65.182.248 | 🇦🇺 Australia, Sydney | Active |
54.79.15.183 | 🇦🇺 Australia, Sydney | Active |
15.185.57.68 | 🇧🇭 Bahrain, Manama | Active |
157.241.42.229 | 🇧🇭 Bahrain, Manama | Active |
54.233.189.245 | 🇧🇷 Brazil, São Paulo | Active |
54.233.210.11 | 🇧🇷 Brazil, São Paulo | Active |
15.222.131.206 | 🇨🇦 Canada, Montreal | Active |
52.60.121.52 | 🇨🇦 Canada, Montreal | Active |
40.176.16.237 | 🇨🇦 Canada, Calgary | Active - NEW |
40.176.103.215 | 🇨🇦 Canada, Calgary | Active - NEW March 8, 2024 |
35.180.220.29 | 🇫🇷 France, Paris | Active |
15.236.248.245 | 🇫🇷 France, Paris | Active |
35.157.253.184 | 🇩🇪 Germany, Frankfurt | Active |
35.159.7.189 | 🇩🇪 Germany, Frankfurt | Active |
18.166.167.105 | 🇭🇰 Hong Kong | Active - NEW |
18.162.93.47 | 🇭🇰 Hong Kong | Active - NEW |
54.246.83.204 | 🇮🇪 Ireland, Dublin | Active |
79.125.118.108 | 🇮🇪 Ireland, Dublin | Active |
3.6.186.0 | 🇮🇳 India, Mumbai | Active |
35.154.35.193 | 🇮🇳 India, Mumbai | Active |
15.160.84.44 | 🇮🇹 Italy, Milan | Active |
15.161.218.194 | 🇮🇹 Italy, Milan | Active |
54.248.228.95 | 🇯🇵 Japan, Tokyo | Active |
54.250.119.103 | 🇯🇵 Japan, Tokyo | Active |
3.36.203.19 | 🇰🇷 Korea, Seoul | Active |
3.37.11.36 | 🇰🇷 Korea, Seoul | Active |
13.228.165.163 | 🇸🇬 Singapore | Active |
13.228.165.59 | 🇸🇬 Singapore | Active |
13.246.212.5 | 🇿🇦 South Africa, Cape Town | Active |
13.245.215.220 | 🇿🇦 South Africa, Cape Town | Active |
18.100.207.253 | 🇪🇸 Spain, Aragón | Active |
18.100.219.173 | 🇪🇸 Spain, Aragón | Active |
16.63.141.189 | 🇨🇭 Switzerland, Zurich | Active - |
16.63.130.2 | 🇨🇭 Switzerland, Zurich | Active |
3.28.139.193 | 🇦🇪 UAE, Abu Dhabi | Active |
3.28.233.214 | 🇦🇪 UAE, Abu Dhabi | Active |
35.176.213.160 | 🇬🇧 UK, London | Active |
35.176.42.87 | 🇬🇧 UK, London | Active |
Download ObservePoint IP Addresses
Note: In any location region, ObservePoint traffic originates from all the listed IP addresses, even for a single Audit or Journey.
LiveConnect
If you use LiveConnect, you must allow access to the LiveConnect IP address:
IP Address | Location |
13.57.103.60 | USA, Oregon |
ObservePoint User Agents
You may use ObservePoint user agents to identify ObservePoint traffic. Unlike IP addresses, user agents change regularly as ObservePoint updates browser technology to match real world usage.
Note: Most ObservePoint user agents contain the name "ObservePoint".
User Agent Name | User Agent |
Chrome - Android Mobile | Mozilla/5.0 (Linux; Android 10) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36 ObservePoint |
Chrome - Android Tablet | Mozilla/5.0 (Linux; Android 10) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36 ObservePoint |
Chrome - Linux | Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 ObservePoint |
Chrome - Linux (Non-ObservePoint) | Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 |
Chrome - Mac | Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 ObservePoint |
Chrome - MacOS (Non-ObservePoint) | Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 |
Chrome - Windows 10 | Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 ObservePoint |
Chrome - Windows 11 | Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 ObservePoint |
Chrome - Windows 11 (Non-ObservePoint) | Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 |
Chrome - Windows 7 | Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 ObservePoint |
Chrome - iOS Mobile | Mozilla/5.0 (iPhone; CPU iPhone OS 16_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/119.0.6045.105 Mobile/15E148 Safari/604.1 |
Chrome - iOS Tablet | Mozilla/5.0 (iPad; CPU OS 16_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/119.0.6045.105 Mobile/15E148 Safari/604.1 ObservePoint |
Edge - Windows 10 | Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 Edg/119.0.0.0 ObservePoint |
Edge - Windows 11 | Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 Edg/119.0.0.0 ObservePoint |
Firefox - Android Mobile | Mozilla/5.0 (Android 10; Mobile; rv:109.0) Gecko/68.0 Firefox/119.0 ObservePoint |
Firefox - Android Tablet | Mozilla/5.0 (Android 10; Mobile; rv:109.0) Gecko/68.0 Firefox/119.0 ObservePoint |
Firefox - Linux | Mozilla/5.0 (X11; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/119.0 ObservePoint |
Firefox - Mac | Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:109.0) Gecko/20100101 Firefox/119.0 ObservePoint |
Firefox - Windows 10 | Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/119.0 ObservePoint |
Firefox - Windows 11 | Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/119.0 ObservePoint |
Firefox - Windows 7 | Mozilla/5.0 (Windows NT 6.1; WOW64; rv:109.0) Gecko/20100101 Firefox/119.0 ObservePoint |
Firefox - iOS Mobile | Mozilla/5.0 (iPhone; CPU iPhone OS 16_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) FxiOS/119.0 Mobile/15E148 Safari/605.1.15 ObservePoint |
Firefox - iOS Tablet | Mozilla/5.0 (iPad; CPU iPhone OS 16_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) FxiOS/115.0 Mobile/15E148 Safari/605.1.15 ObservePoint |
IE - Windows 10 | Mozilla/5.0 (Windows NT 10.0; Trident/7.0; rv:11.0) like Gecko ObservePoint |
IE - Windows 7 | Mozilla/5.0 (Windows NT 6.1; Trident/7.0; rv:11.0) like Gecko ObservePoint |
Safari - Mac | Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.1 Safari/605.1.15 ObservePoint |
Safari - iOS Mobile | Mozilla/5.0 (iPhone; CPU iPhone OS 16_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.1 Mobile/15E148 Safari/605.1.15 ObservePoint |
Safari - iOS Tablet | Mozilla/5.0 (iPad; CPU iPhone OS 16_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.1 Mobile/15E148 Safari/605.1.15 ObservePoint |