Overview
Our goal is to make managing your website as seamless as possible. Let’s get into some of the features and resources that we believe are most important to have in your ObservePoint toolbox:
AI Help Chat
The chatbot in the bottom right-hand corner of ObservePoint uses AI to scrape all of our help docs in order to find the best answer to your question. You can also use it to contact our support team. They generally reply within an hour unless it is a holiday or weekend. Interact with the AI Chat the same way you would with ChatGPT or something similar.
To access the chatbot, simply click the yellow icon in the bottom right corner of our website or on your app.
Feedback Portal
Have a few ideas about how we can improve our product? Is part of our user experience confusing to you? We welcome the insights and ideas of our customers. You can submit your feedback to our product team through our feedback portal in just two easy steps:
Log in to your account, and in the bottom left hit “settings” and then “product updates & feedback”.
Submit product ideas on the top right where it says “submit an idea”
TipJars & Other Resources
TipJar is a free monthly webinar built around common customer questions or needs. The webinars can provide you with the tips, tricks, and insights necessary to ensure that you are getting the most out of ObservePoint. There is usually an opportunity for a Q&A session at the end.
The TipJars take place on the last Tuesday of every month, and you can register through this link. We also have a library of resources, including past TipJars, that can be accessed here.
Usage Dash
The Usage Report gives admins & users valuable information regarding your contractual terms with ObservePoint and presents a comprehensive breakdown of usage during specific contract term dates. You can even set up alerts to ensure that you’re fully utilizing your contract. To access the report, navigate to the Usage Dashboard located in the left-hand navigation bar under “Usage.” For more information on getting the most out of your Usage Dashboard, check out this article from our Help Center.
This toolbox of resources is designed to answer your questions and help you navigate through our product with ease.
If you have additional questions and are unable to find the answers through the above resources, please be sure to reach out to your CSM.