At ObservePoint we want to give you world class support. The Support Portal is a resource to help you track your requests, see updates on the status, and request additional updates if needed, so that you don't need to meet with our team to see the latest status of your requests or follow up on them.

From this menu, you can see support conversations that have converted to support tickets and track the status of those tickets here.

You can also see support tickets that others on your team have submitted, but you cannot access the full conversation related ticket submitted by other team members.

All customers having varying levels of access to Journey Support services. This service allows users to requests the creation of new Journeys and request that Journeys with action failures by fixed.

To learn more about Journey Support, read this full guide.

Users can request that we add new tags to our database and track their requests here.

To learn more about Requesting New Tags, see this full guide.
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We hope you leverage this resource and give us feedback on your experience. We want to continually improve your experience with support by providing more access to information regarding the status of your requests.