Overview
In order to use LiveConnect, you will need to download, install, and trust the LiveConnect root certificate. This guide shows how to install the certificate on an Android device.
Installation
To download the certificate, either visit this link from a browser on your Android device:
OR scan this QR code.
After navigating to the link, the certificate should start downloading.
Next, select the Settings app, search "certificate" on the global search, and select CA certificate.
Select CA Certificate.
Select Install Anyway.
Once installed, search "certificate trust" in the Settings app.
Select Trusted credentials.
Select Trust credentials again.
Select the User at the top.
Confirm that "ObservePoint" is listed as a trusted certificate. Then you are done!
After completing this, you are ready to create a LiveConnect Configuration and create a new LiveConnect Session.
Troubleshooting
Tags & Variables Not Showing in LiveConnect Sessions (Android Apps)
Overview
If you’re using LiveConnect to proxy traffic from your Android app and notice that Tags & Variables are not appearing in your session dashboard — even though requests are visible in the Request Logs — the issue may be caused by your app not trusting the LiveConnect certificate.
Symptoms
You may see one or more of the following:
Tags and variables are missing from the LiveConnect dashboard.
The Request Logs show network activity, but no analytics tags are captured.
A network error in your logs similar to:
Cannot establish TLS with client (sni: assets.adobedtm.com): SSL handshake error: SSL routines, ssl3_read_bytes, ssl3 alert certificate unknown
Cause
By default, some Android applications are configured to trust only certificates that are part of the system’s trusted store. If your app does not trust user-installed certificates, it will block traffic passing through the LiveConnect proxy, preventing analytics tags from being recorded.
Solution
To allow LiveConnect to capture your app’s analytics requests, your development team will need to update the Android app’s network security configuration to trust user certificates.
Steps
Open your app’s file:
app/src/main/res/xml/network_security_config.xml
Inside the
<network-security-config>block, add the following line:<certificates src="user" />
Rebuild and redeploy your Android app.
Start a new LiveConnect session and verify that Tags & Variables are now appearing in the dashboard.
Why This Works
Adding <certificates src="user" /> tells your Android app to trust certificates installed by the device user — including the LiveConnect certificate — allowing encrypted traffic to pass through the proxy so LiveConnect can read and display analytics data.
Additional Notes
This change must be made by your app’s Android developers.
No changes are required within ObservePoint or the LiveConnect session setup.
Once updated, you should see your expected analytics tags and variables appear in real time.